Customer Service Coordinator
1 month ago
We are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.
About the RoleThis role involves acting as a reliable and efficient point of contact for customers, welcoming them to the department, and organizing department bookings for service. You will also assist the Parts function on holiday and absence, dealing with customer requests and phone-calls. Additionally, you will prospect for Service Work to encourage customers of special offers available to them and carry out customer follow-up calls to maintain good customer relationships and build customer loyalty.
Key Responsibilities- Provide exceptional customer service and ensure customer satisfaction
- Act as a reliable and efficient point of contact for customers
- Organize department bookings for service and assist the Parts function on holiday and absence
- Prospect for Service Work to encourage customers of special offers available to them
- Carry out customer follow-up calls to maintain good customer relationships and build customer loyalty
- Ability to prove and demonstrate experience in the provision of high levels of customer satisfaction
- Excellent organization and time management skills
- Professionally presented and possess a good work ethic
- A full driver's license as driving duties are involved
- At least 2 years experience in a similar customer-focused role
- Computer literate
Donnelly Group is a leading automotive company in Northern Ireland, offering competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company CultureOur teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events, as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
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Customer Service Coordinator
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Dungannon, United Kingdom Donnelly Group Full timeJob Title: Customer Service Co-ordinatorWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.About the Role:You...
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Customer Service Coordinator
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Dungannon, United Kingdom Donnelly Group Full timeJob Title: Customer Service Co-ordinatorWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.About the Role:You...
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