Customer Service Coordinator
4 weeks ago
We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Act as a reliable and efficient point of contact for customers, ensuring excellent customer service through communication and customer satisfaction.
- Welcome all customers to the department, organize department bookings for service, and assist the Parts function on holiday and absence.
- Prospect for Service Work to encourage customers of special offers available to them.
- Carry out customer follow-up calls to maintain good customer relationships and build customer loyalty to the department.
- Promote the service and parts facilities to encourage repeat Aftersales, ensuring that the customer is dealt with professionally every time.
About the Company
Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Desired Criteria
- Knowledge of vehicle parts would be advantageous.
- Experience using a CRM system.
Required Criteria
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent organization and time management skills.
- Professionally presented and possess a good work ethic.
- A full driver's license as driving duties are involved.
- At least 2 years experience in a similar customer-focused role.
- Computer literate.
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