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Debt Recovery Officer

2 months ago

Hounslow, Greater London, United Kingdom Liberata Full time

Job Summary:

Liberata is seeking a highly skilled Debt Recovery Officer to join our team. As a key member of our Corporate Visiting Team, you will provide a comprehensive customer-focused service within the adult social care arena.

Key Responsibilities:

  1. Issue reminders in accordance with specified recovery cycles for debt types.
  2. Proactively recover debts through outbound calling, issuing letters, organizing interviews, and arranging home visits to obtain payment or agreement to a payment plan.
  3. Deal with correspondence and payment queries, referring disputes to relevant service departments in a timely manner, and escalating concerns over vulnerability or safeguarding to the Council in line with agreed procedures.
  4. Undertake early intervention on unpaid invoices to prevent debts accumulating and engage with clients with large debts to ascertain necessary actions for securing payment.
  5. Take payments through the LBH online service.
  6. Make detailed referrals and recommendations to LBH Social Care and LBH Legal Services.
  7. Liaise closely and review cases with LBH Social Care, LBH Legal (HB Law), Financial Assessment, Client Financial Affairs Service, and Accounts Receivable.
  8. Establish whether a Deferred Payment Agreement (DPA) could be appropriate and liaise with the Financial Assessment Team to progress.
  9. Prepare detailed reports for LBH Social Care and LBH Legal (HB Law) to enable further action through the court service.
  10. Identify vulnerability and establish whether a client lacks mental capacity, requiring referral back to LBH Social Care.
  11. Prepare proposals for recovery action for submission to LBH Social Care regarding debts for potentially vulnerable debtors.
  12. Ensure the status of all debts is recorded, monitored, and updated on the appropriate systems and control spreadsheets.
  13. The post holder is required to take reasonable care of their health and safety and that of others affected by their work, comply with the Health and Safety Policy, and cooperate with Liberata on health and safety matters at all times.

Essential Skills and Attributes:

  1. A good level of experience in debt recovery in an Accounts Receivable section and an understanding of social care charges.
  2. A good understanding of Financial Assessments and DPA.
  3. Excellent communication skills, both verbal and written, with the ability to communicate effectively with older and/or vulnerable clients.
  4. Educated to GCSE level or above with English and Maths of Grade 'c' or above.
  5. Numerate with good IT skills, including Microsoft Excel, Word, Outlook, and Access.
  6. Attention to detail and the ability to work to a high level of accuracy.
  7. Customer-focused.
  8. Organized and able to meet deadlines and targets.

Contract Type: Full-time, 37 hours per week, 1-year fixed term