Financial Recovery Specialist

2 weeks ago


Hounslow, Greater London, United Kingdom Liberata Full time

We are seeking a skilled Financial Recovery Specialist to join our team at Liberata. The successful candidate will be responsible for delivering high-quality debt collection services in accordance with set service levels and key performance indicators.

The role will involve:

  • Recovery of sundry and leasehold income, including major works debt, care debt, and former tenant arrears.
  • Referral and dealing with solicitors for legal recovery of income.
  • Assisting Senior Officers of the AR team in the day-to-day management and delivery of the service.

Key skills and experience required:

  • Experience of sundry and leasehold income recovery and dealing with simple and complex enquiries.
  • Knowledge of Business World On (UNIT 4 ERP) and OHMS (housing management system) is preferable but not essential.
  • Performance reports and Business Objects report running will be an advantage.
  • Excellent numerical and communication skills with customer focus experience are essential.
  • Capability of working with high volumes of work within limited time.
  • Works in an organised, systematic, and efficient way ensuring accuracy and attention to detail at all times.
  • Manages own workload with minimal supervision and assists other members of the team deliver to timescales.
  • Knowledge of all office applications is essential.


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