Accommodation Team Leader

4 days ago


Fareham, Hampshire, United Kingdom greene king Full time

Company Overview

Greene King is a leading hospitality company that has been a beacon for communities for centuries. Our collection of community pubs are the heart and soul of the local area, providing a welcoming space for locals to come together and enjoy a range of events, food, and drinks.

Job Summary

We are seeking an experienced Team Leader to join our Accommodation Operations team. As a Team Leader, you will be responsible for leading by example, ensuring the team has everything they need to deliver exceptional customer service and maintain a safe and clean environment.

Key Responsibilities

  • Deputise for the management team and resolve any issues that arise in their absence.
  • Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
  • Ensure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  • Think on your feet and adapt to whatever challenges arise during a busy shift.
  • Provide exceptional customer service and ensure the team delivers a high level of service.
  • Contribute to the development and implementation of new ideas and initiatives to improve the customer experience.

What We Offer

  • A competitive salary and pension contribution.
  • The opportunity to further your career across our well-known brands.
  • Discounts on food and drink for you and your loved ones.
  • A free employee assistance program.
  • Discounts on accommodation and retail products.

Requirements

  • Previous experience in a similar role.
  • Excellent communication and leadership skills.
  • Ability to work well under pressure and think on your feet.
  • Passion for delivering exceptional customer service.

Language Code

en-US



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