Solutions Development Operations Manager

3 weeks ago

Banbury, Oxfordshire, United Kingdom KION Group Full time
Job Title: Solutions Development Operations Manager

As a key member of our EMEA Solutions Development team, you will play a crucial role in driving the success of our regional solution development operations. Your primary responsibility will be to partner closely with our regional solution development teams to implement, maintain, and enhance processes and tools that empower them to achieve their order intake targets and deliver solutions and quotations to our customers efficiently.

Key Responsibilities:
  • Lead and manage the delivery of harmonized, highly automated tools to SD EMEA users, covering requirements definition, tool development, testing, implementation, and training.
  • Support the increase in efficiency of SD processes.
  • Manage the delivery timeline and budget of tools and process implementation and improvement projects, leading Change Controls Boards and working with key stakeholders to drive solutions that optimize tools and community satisfaction.
  • Support users by helping diagnose issues, running training sessions, and being a go-to person for tools support within EMEA SD.
  • Collaborate with functional and global teams to support the delivery of global and regional costing-related priorities and drive competitiveness and innovation.
  • Resolve complex operational-related matters, facilitate relationships, and act with integrity.
  • Proactively recommend solutions to improve performance and execution of processes within SD and drive the exchange of ideas, developments, and wishes from the community.
Qualifications & Experience:
  • Experience in a global, fast-paced, innovative, engineering/technology company.
  • Proven track record of using data and metrics to evaluate needs, drive change, and measure impact.
  • Analytical skills using Excel, SQL database, and Power BI.
  • Demonstrated ability to build credibility and confidence with a wide variety of stakeholders.
  • Able to navigate competing priorities, flexible, and capable of adapting to a constantly changing business environment.
  • Agile/Scrum experience would be helpful for the role.
  • Customer focus and ability to deliver results.
  • Unquestioned integrity with assertiveness, presence, and confidence.

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