Residential Concierge

4 weeks ago


Manchester, United Kingdom urbanbubble Full time
Job Title: Front of House Night Concierge

We are seeking a highly skilled and professional Front of House Night Concierge to join our team at North & West Tower, The Residences in Manchester. As the face of our brand new development, you will be responsible for delivering exceptional service to residents and visitors, showcasing a genuine care for the property.

Key Responsibilities:
  • Act as the primary point of contact for residents and visitors, providing assistance and support as needed.
  • Ensure the highest level of cleanliness and maintenance throughout the night, adhering to company standards.
  • Proactively address any maintenance and problems identified, taking initiative to resolve issues promptly.
  • Manage parcel delivery and collection, ensuring secure storage and timely distribution.
  • Provide utility meter readings and coordinate access for services, such as utility companies and refuse collection.
  • Conduct building patrols, CCTV monitoring, and safety checks to ensure the security and well-being of residents and visitors.
  • Handle general enquiries, including queries, complaints, and maintenance requests, providing clear and concise information and support.
Requirements:
  • Previous experience in a Front Desk or Concierge role, with a strong understanding of customer service principles.
  • Excellent communication and listening skills, with the ability to work independently and as part of a team.
  • Attention to detail and proficiency in using Microsoft Office packages, including Word, Excel, and Outlook.
  • Able to work a 4-night on, 4-night off shift pattern, between 7:30 pm and 7:30 am.
About urbanbubble:

We are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value professionalism, hard work, innovation, and passion, and are looking for individuals who share these qualities. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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