Residential Concierge
4 weeks ago
We are seeking a highly skilled and professional Front of House Night Concierge to join our team at North & West Tower, The Residences in Manchester. As the face of our brand new development, you will be responsible for delivering exceptional service to residents and visitors, showcasing a genuine care for the property.
Key Responsibilities:- Act as the primary point of contact for residents and visitors, providing assistance and support as needed.
- Ensure the highest level of cleanliness and maintenance throughout the night, adhering to company standards.
- Proactively address any maintenance and problems identified, taking initiative to resolve issues promptly.
- Manage parcel delivery and collection, ensuring secure storage and timely distribution.
- Provide utility meter readings and coordinate access for services, such as utility companies and refuse collection.
- Conduct building patrols, CCTV monitoring, and safety checks to ensure the security and well-being of residents and visitors.
- Handle general enquiries, including queries, complaints, and maintenance requests, providing clear and concise information and support.
- Previous experience in a Front Desk or Concierge role, with a strong understanding of customer service principles.
- Excellent communication and listening skills, with the ability to work independently and as part of a team.
- Attention to detail and proficiency in using Microsoft Office packages, including Word, Excel, and Outlook.
- Able to work a 4-night on, 4-night off shift pattern, between 7:30 pm and 7:30 am.
We are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value professionalism, hard work, innovation, and passion, and are looking for individuals who share these qualities. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Manchester, United Kingdom urbanbubble Full time{"title": "Residential Concierge", "content": "Role SummaryAs a Residential Concierge at urbanbubble, you will be the face of our luxury residential developments, providing exceptional support to our residents. You will be responsible for maintaining the highest standards of communal areas, dealing with maintenance issues, and ensuring a seamless experience...
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Manchester, United Kingdom urbanbubble Full time{"title": "Residential Concierge", "content": "Role SummaryAs a Residential Concierge at urbanbubble, you will be the face of our luxury residential developments, providing exceptional support to our residents. You will be responsible for maintaining the highest standards of communal areas, dealing with maintenance issues, and ensuring a seamless experience...
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