Customer Service Representative

6 hours ago

Gateshead, Gateshead, United Kingdom Countrywide Full time

{"h1": "Customer Service Advisor Role", "p": "We are seeking an energetic and enthusiastic customer service specialist to join our team as a Customer Service Advisor. As a key contact for our tenants and landlords, you will be responsible for managing the end-of-tenancy process, from notice to security deposit release. Your day-to-day duties will include arranging check-out appointments, cross-checking inventory, negotiating deductions, and providing a first-class service to our customers.

Our Property Managers play a pivotal role in ensuring our customers receive a high-quality experience. We are looking for individuals with great communication and relationship skills, and a passion for delivering quality customer service.

As a Customer Service Advisor, you will be working in a fun and positive environment, with a team of experts who are dedicated to providing exceptional service. You will be responsible for providing a first-class service to our customers, working closely with our branch colleagues, and ensuring personal and team deadlines are met.

Our tenants, landlords, and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreements, and landlord contracts is necessary. Full training is provided.

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Key Responsibilities:

* Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier
* Cross-checking original inventory against check-out report and identifying tenant liabilities
* Negotiating with landlord and tenant to agree deductions, within legislative timescales
* Proactively identifying general maintenance or improvements to maintain the property in good order
* Working closely with our branch colleagues to expedite the process where there is a new tenant moving into the property
* Dealing promptly and courteously with communication from landlord, tenants, contractors, and internal partners
* Providing a first-class service to maximise customer retention and re-letting
* Working as a team player, being helpful and supportive to colleagues
* Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

If you are a customer-focused individual with excellent communication skills and a passion for delivering quality service, we would love to hear from you.

Please note that this job description is a summary of the main responsibilities of the job. It is not intended to be a comprehensive or exhaustive list of tasks, duties, or responsibilities.

Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

CC00439
"}

  • Customer Service Representative

    21 hours ago

    Gateshead, Gateshead, United Kingdom Adecco UK Limited Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Gateshead. As an Outbound Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...

  • Customer Service Representative

    23 hours ago

    Gateshead, Gateshead, United Kingdom Adecco UK Limited Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Gateshead. As an Outbound Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...

  • Customer Service Representative

    3 days ago

    Gateshead, Gateshead, United Kingdom Adecco UK Limited Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Gateshead. As an Outbound Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...

  • Customer Service Representative

    3 days ago

    Gateshead, Gateshead, United Kingdom Adecco UK Limited Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Gateshead. As an Outbound Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...

  • Customer Service Representative

    4 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team in Gateshead. As a Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...

  • Customer Service Representative

    3 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team in Gateshead. As a Customer Service Representative, you will play a crucial role in maintaining and enhancing customer satisfaction.Key Responsibilities:Conduct outbound customer service calls to existing customers,...

  • Customer Service Representative

    1 month ago

    Gateshead, Gateshead, United Kingdom The Recruitment Co. Full time

    Position Overview:The Recruitment Co is seeking a dedicated Customer Service Representative to join a dynamic legal practice.Key Responsibilities:As a Customer Service Representative, your primary duties will include:1. Responding to incoming calls in a courteous and professional manner.2. Taking and relaying messages to the appropriate personnel.3....

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Customer Service...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Customer Service...

  • Customer Service Representative

    6 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.",...

  • Customer Service Representative

    6 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.",...

  • Customer Service Representative

    4 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.",...

  • Customer Service Representative

    4 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.",...

  • Customer Service Representative

    6 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.",...

  • Customer Service Representative

    6 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and a customer-centric approach.",...

  • Customer Service Representative

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As a Call Handler, you will play a vital role in providing exceptional customer service to our patients and stakeholders.Key ResponsibilitiesProvide a high-quality telephone...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and timely information to customers via various...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and timely information to customers via various...

  • Customer Service Representative

    1 week ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and problem-solving abilities.",...

  • Customer Service Representative

    1 week ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    {"h1": "Outbound Customer Service Representative", "p": "Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? Our client is seeking highly motivated individuals to join their Outbound Customer Service team in a dynamic role that requires strong communication skills and problem-solving abilities.",...