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Training and Development Lead

2 months ago


Gatwick, United Kingdom Ascend Airways Full time
Job Description

Ascend Airways, a leading provider of ACMI and charter services, is seeking a highly skilled and experienced individual to fill the role of Deputy Head of Cabin Crew Training and Development. As a key member of the training team, you will play a critical role in ensuring that our cabin crew are equipped with the skills and knowledge necessary to provide exceptional customer service and maintain the highest standards of safety.

Key Responsibilities:

  • Support the Head of Cabin Crew Training and Development in the development and implementation of training programs and strategies.
  • Assist in the creation and delivery of training materials, including manuals, guides, and online resources.
  • Collaborate with the training team to ensure that all training activities are aligned with company objectives and regulatory requirements.
  • Conduct regular audits and risk assessments to ensure compliance with UK CAA regulations and company policies.
  • Develop and maintain relationships with external partners and suppliers to ensure access to the latest training technologies and methodologies.
  • Provide coaching and mentoring to training personnel to ensure they have the skills and knowledge necessary to deliver high-quality training.
  • Contribute to the development of company-wide training initiatives and programs.
  • Collaborate with the operations team to ensure that training is aligned with business needs and objectives.

Requirements:

  • Valid UK CAA OR ability to obtain a UK CAA/UK Medical certificate.
  • Train the Trainer or equivalent teaching qualification.
  • Current or previous CIN holder.
  • AET L3 certification- or equivalent if currently holding a CIN.
  • RFX certification.
  • CRMT certificate.
  • Previous experience in airline cabin crew training management or a similar role.
  • Proficiency in creating training materials using Microsoft, Prezi, and Canva.
  • Computer literate with the ability to produce manuals and materials to support the training department.
  • Familiarity with LMS program development is desirable.
  • In-depth knowledge of UK CAA regulations and processes.
  • Experience of authority and training inspections is desirable.
  • Ability to deliver comprehensive training including CRM/SEP/Fire and Smoke/Aviation Medicine/Aviation Security/Dangerous Goods and upskill courses.
  • Ability to identify and respond to learning needs.
  • Ability/Experience in setting Key Performance Indicators.
  • Experience in performance management of training personnel.

What We Offer:

Ascend Airways offers a competitive salary, a dynamic and supportive work environment, and opportunities for career progression. If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity.