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Training and Development Lead
2 months ago
Ascend Airways, a leading provider of ACMI and charter services, is seeking a highly skilled and experienced individual to fill the role of Deputy Head of Cabin Crew Training and Development. As a key member of the training team, you will play a critical role in ensuring that our cabin crew are equipped with the skills and knowledge necessary to provide exceptional customer service and maintain the highest standards of safety.
Key Responsibilities:
- Support the Head of Cabin Crew Training and Development in the development and implementation of training programs and strategies.
- Assist in the creation and delivery of training materials, including manuals, guides, and online resources.
- Collaborate with the training team to ensure that all training activities are aligned with company objectives and regulatory requirements.
- Conduct regular audits and risk assessments to ensure compliance with UK CAA regulations and company policies.
- Develop and maintain relationships with external partners and suppliers to ensure access to the latest training technologies and methodologies.
- Provide coaching and mentoring to training personnel to ensure they have the skills and knowledge necessary to deliver high-quality training.
- Contribute to the development of company-wide training initiatives and programs.
- Collaborate with the operations team to ensure that training is aligned with business needs and objectives.
Requirements:
- Valid UK CAA OR ability to obtain a UK CAA/UK Medical certificate.
- Train the Trainer or equivalent teaching qualification.
- Current or previous CIN holder.
- AET L3 certification- or equivalent if currently holding a CIN.
- RFX certification.
- CRMT certificate.
- Previous experience in airline cabin crew training management or a similar role.
- Proficiency in creating training materials using Microsoft, Prezi, and Canva.
- Computer literate with the ability to produce manuals and materials to support the training department.
- Familiarity with LMS program development is desirable.
- In-depth knowledge of UK CAA regulations and processes.
- Experience of authority and training inspections is desirable.
- Ability to deliver comprehensive training including CRM/SEP/Fire and Smoke/Aviation Medicine/Aviation Security/Dangerous Goods and upskill courses.
- Ability to identify and respond to learning needs.
- Ability/Experience in setting Key Performance Indicators.
- Experience in performance management of training personnel.
What We Offer:
Ascend Airways offers a competitive salary, a dynamic and supportive work environment, and opportunities for career progression. If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity.