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Sales Support Coordinator

2 months ago

Pudsey, Leeds, United Kingdom Post Recruitment Ltd Full time
Sales Support Administrator Role

We are seeking a highly organized and detail-oriented Sales Support Administrator to join our team at Post Recruitment Ltd.

Key Responsibilities:

  • Acknowledge and process customer orders in a timely and efficient manner, utilizing email and telephonic/Skype communication as necessary.
  • Verify stock availability within our supply chain to ensure seamless order fulfillment.
  • Schedule outgoing mail/package collections and prepare customs forms for international orders.
  • Maintain confidentiality and adhere to data protection protocols, ensuring sensitive documents are disposed of properly.
  • Handle customer complaints and returns with professionalism, seeking resolutions that benefit both the customer and the business.
  • Update customers on new pricing as directed by the Financial Controller.
  • Collaborate with the sales team to process orders and provide exceptional customer service.
  • Communicate new product information to customers as directed by the Marketing Manager.
  • Manage the Order Database, ensuring accuracy and up-to-date information.
  • Process embroidery pricing and requests, offering product suggestions to customers as needed.
  • Coordinate sample requests and prepare/pack/deliver/retrieve goods for trade shows and presentations under the direction of the Marketing Manager.
  • Research price comparisons of non-inventory UK suppliers to ensure competitive rates.
  • Manage orders of stationery and general office items, as well as stock in the Stockroom and inventory in the Warehouse.

Requirements:

  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and ability to maintain confidentiality.
  • Proficiency in using computer software and systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.