Technical Solutions Expert

1 week ago

Wokingham, Wokingham, United Kingdom Loftware Full time

About Loftware

Loftware is a leading provider of enterprise labeling and artwork management solutions, serving companies of all sizes across the globe. With over 35 years of expertise, we help organizations improve accuracy, traceability, and compliance while enhancing the quality, speed, and efficiency of their labeling processes.

Job Summary

We are seeking a highly skilled Senior Technical Consultant to join our Professional Services team. As a key member of our team, you will be responsible for delivering technical implementation, application configuration, customer training, and formal documentation of solutions.

Key Responsibilities

  • Design and implement technical solutions that meet customer business requirements.
  • Drive scope definition, requirements analysis, functional/technical design, and performance.
  • Perform installation, configuration, deployment, design, administration, and maintenance of high-availability solutions that implement industry standards using AWS and/or On-Premise.
  • Manage the technical proposal process and ensure that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
  • Establish and maintain trustworthy relationships with clients, partners, and stakeholders.
  • Collect and analyze system requirements and specifications from customers.
  • Design and implement system changes to meet customer business needs and follow best practices, standards, and documentation.
  • Perform installation/upgrading at on-prem systems and post-configuration at SaaS systems.
  • Assist in various tests (Smoke, SIT/UAT, load/regression) per scope and process with help of test cases and prepare documents for the same.
  • Train client technical staff on system and product setup in project lifecycle.
  • Document project system setup and deliverables in the implementation report.
  • Collaborate with development teams, product managers to resolve all issues.

Requirements

  • Bachelor's degree or equivalent.
  • 5-10 years in a technology environment.
  • Tenacious, intelligent, and entrepreneurial in nature.
  • Excellent written and verbal communication skills.
  • Travel (up to 30%) is required.
  • Technical aptitude; the ability to understand new technologies and related environments.
  • Customer service-face experience is a must.
  • Ability to learn new technology through self-study.
  • Ability to translate highly technical information for audiences with varying degrees of technical knowledge.
  • Knowledge of JavaScript/REST JSON/XSLT/SOAP WSDL.
  • Ability with database Admin/Query skill for Oracle and/or PostgreSQL, SQL Server is a must.
  • Familiarity with following environments (SAP, Oracle e-Business Suite, Oracle Cloud, Workflow Management System).
  • Knowledge of ERP, PLM, CRM, WMS or MES systems.
  • Knowledge of Web Services, Service Oriented Architecture, Web Based UI's is a plus.
  • Knowledge of AWS hosting is a plus.
  • Ability of system and network management issues and tools.
  • Ability of LDAPs, Single Sign-On, SSL, Networks, Webservers, Application servers, Tomcat.
  • Ability to assess client's needs and management requirements and creatively provide solutions that address those needs, solve clients' problems, and add value to the clients' organization.
  • Make technical presentations and demonstrate how a product will meet client needs.

Soft Skills

  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Able to build trust and rapport quickly.
  • Competitive drive and determination.
  • Strong communications skills.
  • Customer focused.
  • Strong interpersonal skills.
  • Strong problem-solving skills.
  • Self-starter with a strong work ethic.
  • Must be able to grasp technical concepts quickly.
  • Driven to create value in a growing organization.

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