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Operations Director
2 months ago
About the Role
Mace is seeking an experienced Operations Director to lead our infrastructure programme in London. As a key member of our team, you will be responsible for delivering exceptional results and driving business growth.
Key Responsibilities
- Lead the delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives.
- Be the relationship owner and primary contact for Mace executive team engagement, and responsible for ensuring efficient governance to achieve our strategic priorities.
- Responsible for key client relationship management, including generating live prospects and leads.
- Lead the delivery of key assignments and oversee the implementation of major project (or account) strategies, providing strategic direction and monitoring delivery aligned with overall vision and objectives.
- Promote Mace's value of safety first, exhibiting visible safety behaviours, sharing lessons learned and using safety moments, safety tours and Mace's HSW framework. Supports the safety and wellbeing of all Mace staff.
- Responsible for determining and assembling project team resources, including required external specialist appointments and the recruitment of new staff.
- Responsible for improving performance from the bid baseline by optimizing multi-disciplinary resources, monitors, reviews and evaluates activities, systems and methodologies as well as cross-selling.
- Conversion of client's vision into a deliverable plan that includes and exploits the full benefits of Construction to Production (C2P), net zero carbon, and digital & data innovation.
- Relationship owner and primary contact for Mace executive team engagement. Responsible for ensuring efficient governance to support project activities within the business, gains organisational support and commitment, ensuring the achievement of strategic priorities.
- Key client relationship management, interfaces, and supporting communication. Responsible for CRM across the account (including multiple geographies) with live prospects and leads.
- Accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards. Accountable for full-service excellence/service quality.
- Establishes/influences the correct build strategy and C2P plan for procurement and execution.
- Creates and nurtures a high-performing and inclusive team environment that encourages contribution, recognition and inclusion.
- Engenders, promotes and influences quality and service excellence in all conversations and project interactions.
- Ensures the project or programme or works is operating an effective risk management strategy with appropriate management actions and risk treatments established.
- Responsible for conveying and connecting the wider business strategy to the project team and promoting the associated initiatives.
- Leads key internal and external project review/reporting meetings.
- Actively networks and utilises the full depth and knowledge of the Mace group and centres of excellence to support the project delivery. Actively promotes knowledge share and resource share with others and supports their team in growing their network.
- Ensures operations are fiscally and ethically viable, influencing the achievement of business objectives and meeting organisational and legislative compliance obligations.
