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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Fire Service Liaison Officer
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Fire Service Liaison Officer
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Fire Service Liaison Officer
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Fire Service Liaison Officer
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Fire Service Liaison Officer
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Moreton in Marsh, Gloucestershire, United Kingdom Capita Full timeAbout the Role:We are seeking a highly skilled and experienced Fire Service Liaison Officer to join our team at the Fire Service College. As a key member of our team, you will be responsible for providing exceptional customer service to our training delegates, supporting instructional staff, and ensuring the smooth operation of our training venue.Key...
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Fire Service Liaison Officer
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Compliance and Quality Coordinator
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Fire Safety Operations Coordinator
3 months ago
The Fire Operations and Logistics Coordinator plays a crucial role in assisting the Fire Safety Services Manager (FSSM) in achieving the objectives of the Fire Division while fostering sustainable growth. This position is responsible for overseeing key Fire contracts, ensuring they are managed within established service level agreements (SLAs) and to the highest standards.
Key Responsibilities
- Act as the primary contact for clients, managing incoming inquiries and maintaining strong customer relationships.
- Facilitate effective communication with customers regarding initial inquiries, additional information, and the scope of work required.
- Collaborate with Fire Service Delivery Managers (SDMs) to gather essential information and ensure accurate quotations are generated.
- Oversee the Customer Onboarding process and maintain updates in the Customer Engagement Platform (CEP).
- Prepare and dispatch quotations using departmental templates, ensuring timely follow-up.
- Manage scheduling for services and training, ensuring efficient diary management for the Fire SDM team and necessary arrangements for travel and accommodation.
- Update relevant databases promptly upon completion of services or training and establish follow-up trackers for repeat business.
- Administer Fire Risk Assessments (FRAs) to ensure compliance with contractual KPIs and proper documentation storage.
- Ensure workflows for extinguisher procedures align with centralized systems for optimal efficiency.
- Handle financial management by producing and sending invoices, ensuring timely payments for services and training.
- Work with the FSSM to generate monthly dashboard reports detailing services and training provided, highlighting risks and proposing solutions.
- Manage office supplies and equipment, coordinating with relevant departments for any facility-related issues.
- Document and manage customer complaints, ensuring they are addressed and resolved effectively.
- Participate in key meetings as required, providing minutes and administrative support.
- Establish an administrative framework for the division to enhance consistency and usability of SharePoint.
- Assist the FSSM in managing key Fire contracts, including uniform supply, roster production, and HR support.
- Foster relationships with business managers and the commercial team to promote Fire Division services and drive growth.
- Enhance customer service and sales by tracking completed works and proactively engaging customers for future opportunities.
- Collaborate with the FSSM to develop a library of training materials and presentations, ensuring they are current and compliant.
- Support divisional management in tender processes and large sales initiatives as needed.
- Provide assistance to the Operational Contingency Team Coordinator to maintain contract requirements.
Essential:
- Exceptional written and verbal communication abilities.
- Strong customer service orientation and accountability for resolving customer issues.
- Excellent organizational skills with the ability to prioritize in a dynamic environment.
- Professional demeanor and work ethic.
- Leadership capabilities and negotiation skills.
- Analytical mindset with a keen attention to detail.
- Strategic planning and forecasting skills.
- Ability to manage workload independently and take initiative.
- Team-oriented with a commitment to collaboration.
- Proficient in networking and building relationships internally and externally.
- Intermediate to advanced proficiency in MS Office applications, particularly Outlook, Word, Excel, and SharePoint.
Desirable:
- Previous experience in recruitment, including application review and interviewing.
- Experience in a busy administrative or coordination role.
- Background in the service sector.
- Knowledge of Fire Safety systems and procedures.
- Understanding of BAFE accreditation processes.
