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London, Greater London, United Kingdom Klarent Hospitality Full time
Receptionist Job Description

We are seeking a highly skilled and customer-focused Receptionist to join our team at DoubleTree by Hilton London Angel Kings Cross. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate and efficient room assignments.
  • Manage front office operations, including handling guest requests, resolving issues, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless communication and coordination, providing a positive experience for our guests.
  • Stay up-to-date with hotel policies, procedures, and services, ensuring that guests are informed and satisfied.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work accurately and efficiently, with attention to detail and a focus on delivering exceptional results.
  • Basic computer skills and proficiency in hotel software systems, with the ability to learn and adapt to new technology.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer:
  • A competitive salary and benefits package, including meal allowances, sales incentives, and opportunities for career growth and development.
  • A dynamic and supportive work environment, with a focus on teamwork, collaboration, and continuous improvement.
  • The chance to work with a leading hospitality brand, with opportunities to develop your skills and expertise in a fast-paced and exciting industry.