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Customer Success Associate

2 months ago

Manchester, New Hampshire, United Kingdom Favourite People Full time
{"title": "Customer Success Role", "subtitle": "Join Favourite People", "content": "

Favourite People is a fast-growing SaaS company delivering innovative solutions in their space. We're looking for a talented individual to join our team as a Customer Success Manager.

This is a great opportunity for someone with a blend of technical skills and customer service experience, looking to grow their career in customer success within a fast-growing SaaS company.

The Role

As a Customer Success Manager, you'll work closely with a team of experienced professionals, managing a portfolio of clients and helping them maximise the value of their platform. You'll provide technical support, assist with system setup and troubleshooting, and drive client retention and identify upsell opportunities.

Key Responsibilities:

  • Build strong client relationships and ensure their goals are met.
  • Provide technical support and assist with system setup and troubleshooting.
  • Manage onboarding and integration of the platform into client systems.
  • Drive client retention and identify upsell opportunities.

What We're Looking For:

  • Experience with SaaS platforms or related technologies.
  • Some experience in account management/project management or customer success.
  • Strong communication and organisation skills.
  • Willingness to learn and grow within the role.

What We Offer:

  • 25 days holiday, health plan, and flexible working options.
  • Opportunities for international travel and career growth.
  • Flexibility to work from home, with occasional travel to the office.
  • Opportunities for international travel to client sites, trade shows, and conferences.
  • Fantastic team environment where your voice is heard, and you're not just a number.

Apply now by sending your CV to.

", "lang_code": "en-US"}