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Customer Account Manager
2 months ago
About KM4 Group
KM4 Group is a leading provider of business solutions, and we are currently seeking a highly skilled Customer Account Manager to join our team.
Job Summary
We are looking for a customer-focused individual to manage our client's accounts in the Colchester area. As a Customer Account Manager, you will be responsible for managing your own allocated accounts, with a particular emphasis on order management and credit.
Key Responsibilities
- Manage account orders and deal with overdue payments and payment plans for business owners
- Assess and respond to new credit requests
- Handle customer enquiries, secure remittance details, acquire proof of delivery, and reissue invoices/credit notes as necessary
- Maintain regular customer contact and process card payments
- Post customer payments to the CRM
- Ensure customer accounts are kept up to date
- Look for opportunities and risks within your own customer accounts
Requirements
- Excellent communication and interpersonal skills to build relationships with both colleagues and customers
- Confident in handling phone-based interactions
- Accurate with a keen eye for detail
- Confident working with Microsoft Excel and other MS Office applications
- Strong numerical and negotiation abilities
- Sound judgment and intuitive decision-making skills
What We Offer
KM4 Group is committed to providing a high service level to our customers, and we are looking for someone who shares this commitment. As a Customer Account Manager, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service.
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are passionate about customer service and are looking for a challenging and rewarding role, we encourage you to apply.
