Customer Service and Account Manager

3 weeks ago


Colchester, Essex, United Kingdom Antony James Recruitment Ltd Full time

About the Role:

We are seeking a dedicated Account Manager to join our dynamic team at Antony James Recruitment Ltd. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers.

Key Responsibilities:

  • Client Communication: Respond to client inquiries and issues with the highest level of professionalism.
  • Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty.
  • Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued.
  • Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets.
  • Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients.
  • Order Processing: Manage and process orders for current clients efficiently.
  • Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation.
  • Team Coverage: Provide cover for staff absences due to sickness or annual leave to ensure uninterrupted service.


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