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Senior Enterprise Solutions Manager
2 months ago
✨Enterprise Account Manager
✨40-55k base + Bonus
✨Hybrid, London
This company is a B2B SaaS platform that specialises in helping FMCG brands and Retailers unlock the true value of their retail media campaigns. Our innovative platform empowers retailers to optimise their media estates, streamlining the full marketing campaign cycle and connecting brands and retailers to use data to plan, manage, and measure marketing campaigns effectively.
The Enterprise Retail Account Manager will ensure the successful onboarding of new enterprise clients to the platform, manage relationships with senior client stakeholders, develop and deliver training materials, and address client queries. You will serve as the primary point of contact for our enterprise clients, working to understand their needs and ensuring they derive maximum value from our platform.
Key Responsibilities
- Lead the onboarding process for new enterprise clients, ensuring a smooth transition from existing platforms and tech solutions to the active use of the platform.
- Serve as the primary point of contact for client queries and issues, providing timely and effective resolutions.
- Conduct regular check-ins and business reviews with clients to ensure they are clear on progress and the status of the account.
- Identify growth opportunities, increased engagement and usage to drive growth.
- Create comprehensive training materials, including user guides, video tutorials, and webinars.
Requirements
- Proven experience as an Enterprise Account Manager in a technology company, preferably within the B2B SaaS industry.
- Demonstrable experience managing enterprise installations of CRM, DXP, or other data-driven management platforms (Salesforce preferred)
- Demonstrated ability to manage senior client stakeholders and build strong relationships.
- Proficiency in creating and delivering training materials.
- Strong problem-solving skills and a proactive approach to client issues.
About Us
Sphere Digital Recruitment | Best Small Company 2022 is a leading recruitment agency specialising in digital and technology roles. We pride ourselves on our expertise and commitment to delivering exceptional service to our clients and candidates.
Equal Opportunities Employer
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and strive to create a culture that is inclusive and respectful of all employees.
