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Client Payment Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Client Payment Specialist to join our team at Close Brothers Group. As a key member of our Client Payments & Fees team, you will play a critical role in ensuring the timely and accurate processing of client payments and fees.
Key Responsibilities- Payment Processing: Undertake all relevant payment processing activity, including incoming and outgoing payments, and ongoing fee processing and monitoring, on our Fusion, PULSE, and Symphony systems, within agreed Service Level Agreements (SLAs).
- Client Contact: Conduct client contact for various elements of the client withdrawal process and for verifying Source of Funds for incoming payments.
- Payment Matching: Accurately and timely process and match payments in, covering regular and ad hoc events, including initial fee processing and CITS Administration fees, utilizing both the Fusion and PULSE systems, for all client types.
- Payment Processing: Accurately and timely process payments out, for all client types, including direct client contact to verify/validate instructions and to ensure all applicable documentation is received and meets our requirements.
- Internal Transfers and Switches: Accurately and timely process Internal Transfers and Switches on the Pulse, Symphony, and Fusion systems.
- Ongoing Fee Postings: Accurately and timely process ongoing fee postings, for all client types, on a monthly, quarterly, and 6-monthly basis.
- Direct Debt Instructions: Set up Direct Debt instructions for new clients in accordance with the Direct Debit Guarantee.
- Workflow Management: Accurately and timely update workflow tasks and processes with applicable case details and progress on relevant systems.
- Fee Scales: Accurately and timely set up new fee scales, with associated ongoing monitoring and oversight.
- Bulk Disinvestment: Process bulk disinvestment activity for a range of bulk processes.
- Data Verification: Be involved in regular checking, monitoring, and verification of data.
- Interdepartmental Liaison: Maintain close liaison with other departments to ensure all business processes run smoothly and effectively.
- Departmental Statistics: Assist in recording and collating departmental statistics on a daily and monthly basis, where appropriate.
- Procedures and Compliance: Adhere to and update all departmental procedures and ensure compliance with regulatory requirements.
- Professional Development: Participate in the Appraisal and Development Scheme and demonstrate the Firm's Business Principles (Client, Excellence, People & Integrity).
- Compliance and Risk Management: Demonstrate an understanding of the regulatory framework relevant to the role, while practicing effective risk management, taking account of outcomes for clients.
- Financial Services Experience: Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers, and 'platforms.'
- Accuracy and Attention to Detail: High levels of accuracy and attention to detail are essential.
- Time Management and Prioritization: Ability to work quickly and accurately within very tight deadlines, and prioritize effectively.
- Teamwork and Initiative: Good team player with the ability to work on own initiative and willing to respond to varying requests.
- Flexibility and Availability: Flexibility and availability to work overtime during peak workload periods.
- Communication and IT Skills: Excellent communication skills (written and verbal) and IT proficiency.
- Proactivity and Efficiency: Proactive nature to gain efficiencies and previous data entry and paperwork checking experience desirable.
- Customer Service Experience: Previous customer/client service experience would be an advantage.
CLOSE BROTHERS GROUP is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics, including but not limited to gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.
