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Senior Salesforce Business Analyst
2 months ago
Job Title: Senior Salesforce Business Analyst
Company: IKO Waterproofing and Insulation EU
Location: Europe
Job Type: Full-time
About Us: IKO Industries is a market leader in the manufacturing of roofing and building materials. We have operated businesses with production facilities worldwide and have many years of unparalleled success in the roofing materials industry.
Job Summary:
We are seeking an experienced Senior Salesforce Business Analyst to join our team. The successful candidate will be responsible for leading projects from a solution delivery perspective, from requirements gathering to delivery, in an Agile, Scrum-based environment. The ideal candidate will have a strong understanding of the project lifecycle and software development lifecycle, as well as excellent client-facing and communication skills.
Key Responsibilities:
- Lead projects from a solution delivery perspective, from requirements gathering to delivery, in an Agile, Scrum-based environment.
- Support project and program managers to build project plans and timelines.
- Build and maintain accurate user stories/business requirements with user acceptance criteria that will be used by developers, testers, and shared with clients to ensure that business value is effectively captured and realized.
- Liaise between the client and project team in evaluating business value of user stories/business requirements and prioritizing them for execution by the team.
- Position solutions and options to business stakeholders.
- Support and collaborate with the development team during the implementation of the requirements in order to clarify and refine user stories.
- Create supporting technical documentation (matrices, sample calculations, field definitions, flow diagrams) where UI/UX designs and API definitions do not capture nuanced product requirements.
- Supervise, mentor, and coach developers and act as a positive and supportive force within the team.
- Act as the functional lead on complex projects from conception to implementation, including leading interactions with internal architects and/or 3rd-party vendors.
Requirements:
- 8+ years of experience as a Salesforce Business Analyst on large and complex technology projects with a strong focus on digital.
- Minimum 3 years of experience with large and medium-size projects that involve a combination of internal teams and external partners.
- Strong client-facing/customer-facing experience to deliver solution overviews, webinars, and training.
- Business process flows and modeling.
- Experienced with SDLC methodology and running projects from requirement gathering, design, testing, documentation, training, through implementation and post-live support.
- Solid presentation, facilitation, interview, and workshop facilitation skills.
- Solid communication skills with the ability and experience working with executive-level staff.
- Knowledge of Customer Relationship Management (CRM) software, preferably Salesforce and Salesforce Communities.
- Demonstrative experience using native mobile apps and responsive design to digital solutions to strengthen client brands and improve customer relationships, leveraging tools such as CRM.
- Successful delivery of e-commerce, digital marketing, and CRM projects.
- Oracle JDE is an asset.
- Working experience with a leading e-commerce and integration platform(s), including but not limited to Salesforce, WordPress, Oracle Fusion Middleware, ECM, or Web CMS.
- XML/XML Schema and experience with data modeling.
- UI/UX design principles.
- SharePoint experience is an asset.
- Basic knowledge of CSS/HTML/Javascript.
Work Authorizations and Travel:
~30% travel within Europe locations is required.
