IT Service Delivery Specialist
2 weeks ago
We are seeking a highly skilled IT Service Delivery Technician to join our team at Kingspan Insulation. As a key member of our IT department, you will be responsible for delivering exceptional technical support and services to our customers and internal stakeholders.
Key Responsibilities- Work closely with the Service Delivery management team to develop and implement IT strategies and standards.
- Ensure the effective management of IT tickets and documentation, including the maintenance of accurate records and reports.
- Provide expert technical guidance and support to customers and internal teams, including the development of detailed documentation and training materials.
- Identify and implement process improvements to enhance the overall quality of our IT services.
- Collaborate with other resolver teams to propose, discuss, and evaluate potential solutions to complex technical issues.
- Perform on-site hardware and software fixes, as well as workarounds, across multiple sites.
- Assist with other projects and activities within the Division as required.
- Maintain the IT knowledge base through clear and accurate documentation of systems and related business procedures.
- ITIL Foundation certificate
- English Language and Mathematics at GCSE (new grades) or GCSE A*-C; 'O' level A-C or CSE 1)
- Any IT-related qualifications
- Ability to handle difficult and demanding customer environments and pressurized workloads
- Ability to mentor and train junior members of the team
- Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online
- Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory
- Detailed understanding of client hardware and operating system to effectively troubleshoot problems
- Mobile technologies
- Unified communications
- Strong attention to detail and organization skills, with the ability to identify, analyze, and solve problems
- Ability to work under pressure and achieve results
- Full UK Driving Licence
- 25 days Annual Leave (Plus Bank Holidays)
- Profit Related Bonus
- Contributory pension scheme
- 4 x salary Life Assurance
- Enhanced Maternity, Paternity & Adoption Leave
- Buy & Sell Annual Leave
- Service Recognition Rewards
- Supported Professional Development
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Leominster, Herefordshire, United Kingdom Kingspan Full timeAbout the RoleWe are seeking a highly skilled IT Service Delivery Technician to join our team at Kingspan Insulation. As a key member of our IT department, you will be responsible for delivering exceptional technical support and services to our customers and internal stakeholders.Key ResponsibilitiesWork closely with the Service Delivery management team to...
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Leominster, Herefordshire, United Kingdom Kingspan Full timeAbout the RoleWe are seeking a highly skilled IT Service Delivery Technician to join our team at Kingspan Insulation. As a key member of our IT department, you will be responsible for delivering exceptional technical support and services to our customers and internal stakeholders.Key ResponsibilitiesWork closely with the Service Delivery management team to...
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Leominster, Herefordshire, United Kingdom Kingspan Full timeAbout the RoleWe are seeking a highly skilled IT Service Delivery Technician to join our team at Kingspan Insulation. As a key member of our IT department, you will be responsible for delivering exceptional technical support and services to our customers and internal stakeholders.Key ResponsibilitiesWork closely with the Service Delivery management team to...
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