IT Service Delivery Specialist
17 hours ago
We are seeking a highly skilled IT Service Delivery Technician to join our team at Kingspan Insulation. As a key member of our IT department, you will be responsible for delivering exceptional technical support and services to our customers and internal stakeholders.
Key Responsibilities- Work closely with the Service Delivery management team to develop and implement common standards and practices, ensuring the achievement of departmental objectives.
- Ensure that all tickets are handled according to agreed procedures, and documentation of supported components is available and in an appropriate format.
- Provide detailed documentation and guidance to users on the effective use of systems and products, as required.
- Identify and implement workarounds where necessary, and propose, discuss, and evaluate potential solutions with other resolver teams, including 3rd parties.
- Perform onsite hardware and software fixes, and where necessary, workarounds, across multiple sites.
- Assist with other projects and activities within the Division as appropriate.
- Maintain the IT knowledgebase, through clear and accurate documentation of systems and related business procedures.
- Identify and work towards service improvements.
- ITIL Foundation certificate
- English Language and Mathematics at GCSE new grades or GCSE A*-C; O level A-C or CSE 1)
- Any IT related qualifications
- Ability to handle difficult and demanding customer environments and pressurised workload
- Ability to mentor and train junior members of the team
- Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online
- Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory
- Detailed understanding of client hardware and operating system to affectively trouble shoot problems
- Mobile technologies
- Unified communications
- Strong attention to detail and organisation skills, with the ability to identify, analyse and solve problems
- Ability to work under pressure and achieve results
- Full UK Driving Licence.
- 25 days Annual Leave (Plus Bank Holidays)
- Profit Related Bonus
- Contributory pension scheme
- 4 x salary Life Assurance
- Enhanced Maternity, Paternity & Adoption Leave
- Buy & Sell Annual Leave
- Service Recognition Rewards
- Supported Professional Development
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