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Implementation Specialist

2 months ago

Swinton, Manchester, United Kingdom Moorepay Full time
About the Role

We're currently hiring for a new Implementation Consultant, as we continue to grow our business and onboard new clients. You'll use your customer relationship skills and technical knowledge to deliver a seamless transition for clients joining Moorepay, ensuring their needs are understood and met.

Key Responsibilities
  • Utilize your excellent understanding of UK payroll procedures to fully comprehend how the client is currently operating and adapt this to our standard model.
  • Provide exceptional client care and build a working relationship with your clients by demonstrating expert knowledge and experience.
  • Analyze client requirements and develop appropriate solutions, together identifying areas for improvement.
  • Identify where standard solutions should be used, and where bespoke solutions are required.
  • Find efficient, new, and innovative ways to resolve potential issues.
  • Identify potential problems and instigate corrective action.
  • Act as a central point of contact between clients and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
  • Produce clear project plans with schedules and milestones, so that your clients and internal colleagues are fully aware of their requirements and associated timeframes.
  • Document client processes and payroll rules for a clear handover to the Service Delivery Teams.
  • Identify and plan the training requirements of the client based on their products and services and current levels of knowledge.
  • Attend client service review meetings and other meetings as required.
  • Utilize your knowledge and experience to complete changes in an efficient and cost-effective way as possible.
  • Understand what the client has paid for and generate additional charges where necessary to maximize revenue.
  • Act as a mentor to colleagues, particularly to Implementation Support Consultants.
  • Challenge existing methods and seek to improve upon them, to proactively impact working practices and the client experience.
Requirements
  • Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
  • Experience working in a project role within a similar HR/Payroll/Finance software environment.
  • Solid project and change management skills (Lean Six Sigma, etc).
  • Exceptional overall planning, organizational, and prioritization skills.
  • Strong customer focus and stakeholder management, comfortable building relationships up to senior/exec/board level.
  • Ability to influence and build robust business rationale that may affect a change in direction of a project or program.
  • Excellent interpersonal and communication skills, with a confident nature.
  • Excellent commercial awareness, with the ability to maximize revenue and profitability for the business.
  • Proven ability in building and managing a change team to deliver value to the business.
  • Excellent report writing and presentation skills, able to present complex information in a way that can be understood by different audiences.
  • A meticulous eye for detail and creative in your thinking.
Benefits and Culture

We're part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices. We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself.

We focus on three things in our company culture: mental health support, maintaining a healthy work-life balance, and equal opportunities and inclusion for all.

Here's what you'll gain:

  • A career packed with opportunity, in a stable and growing company.
  • A comprehensive program of learning and development.
  • Competitive base salary.
  • 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well.
  • Private medical insurance.
  • Life assurance 4x salary.
  • Enhanced pension with up to 8.5% employer contributions.
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.