Customer Support Specialist

1 week ago


Halesowen, Dudley, United Kingdom Reed Full time

Job Opportunity for a Customer Service Professional

A fantastic job opportunity has arisen for a customer service professional who is looking to work in a dynamic and supportive environment.

Our client is a leading manufacturing company with a strong reputation for delivering high-quality products and services.

They are currently seeking a customer service administrator to join their team, who will be responsible for providing exceptional customer service and support to their clients.

This is a non-call centre role, where you will be working closely with customers to understand their needs and provide solutions to their queries.

As a customer service professional, you will be responsible for:

  • Processing sales orders and managing customer inquiries
  • Managing email inbox and responding to customer queries in a timely manner
  • Proactive calls to customers to obtain feedback and resolve issues
  • Raising invoices and managing customer payments
  • Obtaining purchase order numbers and managing customer orders
  • Chasing up delivery updates on sales made
  • Checking stock levels and managing inventory
  • Handling complaints and resolving customer issues
  • Speaking to different departments to resolve customer queries
  • Scanning and filing documents and managing customer records
  • General administration tasks to support the team

The ideal candidate will have:

  • Previous experience in customer service or administration
  • Strong communication skills and ability to work with customers
  • Competent IT skills and ability to use general IT packages
  • Flexibility to work in a dynamic environment

We are looking for a customer service professional who is passionate about delivering exceptional customer service and support. If you have the skills and experience required for this role, please apply today.



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