Customer Support Specialist
1 week ago
Job Opportunity for a Customer Service Professional
A fantastic job opportunity has arisen for a customer service professional who is looking to work in a dynamic and supportive environment.
Our client is a leading manufacturing company with a strong reputation for delivering high-quality products and services.
They are currently seeking a customer service administrator to join their team, who will be responsible for providing exceptional customer service and support to their clients.
This is a non-call centre role, where you will be working closely with customers to understand their needs and provide solutions to their queries.
As a customer service professional, you will be responsible for:
- Processing sales orders and managing customer inquiries
- Managing email inbox and responding to customer queries in a timely manner
- Proactive calls to customers to obtain feedback and resolve issues
- Raising invoices and managing customer payments
- Obtaining purchase order numbers and managing customer orders
- Chasing up delivery updates on sales made
- Checking stock levels and managing inventory
- Handling complaints and resolving customer issues
- Speaking to different departments to resolve customer queries
- Scanning and filing documents and managing customer records
- General administration tasks to support the team
The ideal candidate will have:
- Previous experience in customer service or administration
- Strong communication skills and ability to work with customers
- Competent IT skills and ability to use general IT packages
- Flexibility to work in a dynamic environment
We are looking for a customer service professional who is passionate about delivering exceptional customer service and support. If you have the skills and experience required for this role, please apply today.
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