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Healthcare Practice Coordinator

3 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Church Street Partnership, Church Street Surgery Full time

About the Role

Church Street Partnership is in search of a skilled and proactive Assistant Practice Manager with a solid foundation in human resource management to become a vital part of our team. This position entails a commitment of 25 hours per week.

The ideal candidate will be instrumental in assisting the Practice Manager with various facets of operational management, emphasizing HR administration and employee relations.

Key Responsibilities:

  • Collaborate closely with the Practice Manager to facilitate daily operational tasks, including staff scheduling, performance assessment, and resource distribution.
  • Support the formulation and execution of practice policies and procedures, ensuring adherence to applicable legislation and best practice standards.
  • Participate in practice-related business meetings and other gatherings as necessary.
  • Engage in project assignments designated by the Practice Manager and Partners.

Human Resource Management:

  • Provide initial HR support to all practice personnel as needed.
  • Oversee employee relations matters, including disciplinary actions, grievances, and performance evaluations in line with practice policies and legal standards.
  • Conduct staff appraisals, manage absenteeism, and oversee performance management.
  • Audit and handle overtime requests.
  • Manage HR documentation, ensuring that contracts of employment, job descriptions, employment policies, and the staff handbook align with best employment practices.
  • Develop, maintain, and revise HR and training policies.
  • Coordinate the recruitment process for new team members, from job postings to interviews and hiring decisions.
  • Ensure all staff members receive suitable onboarding and training, supporting ongoing professional development opportunities.
  • Regularly assess training needs for non-clinical staff, including administration and reception, and provide recommendations.
  • Collaborate with lead nurses regarding training requirements for nursing staff and salaried GP mentors concerning employed GPs.
  • Ensure that all mandatory training for compliance is current for all staff, including Basic Life Support, safeguarding, and relevant e-learning modules, while maintaining and updating the e-learning database.
  • Encourage line managers to routinely review their teams' training statuses.
  • Maintain and update workforce planning and headcount records, completing quarterly returns.

About the Candidate

If you are a seasoned Assistant Practice Manager with HR expertise seeking a new opportunity, we would be eager to hear from you. All candidates should possess the following skills and qualifications:

  • Demonstrated experience in HR and/or healthcare management, ideally within a healthcare or general practice environment.
  • HR training or credentials in a relevant field.
  • Understanding of HR functions, including compensation, benefits, recruitment, training, and development.
  • Familiarity with employment laws and regulations.
  • Comprehensive knowledge of relevant legislation and regulations governing healthcare administration and compliance requirements.
  • Proficiency in Microsoft Office applications.
  • Adaptability and flexibility.
  • Exceptional organizational and time management skills, with the ability to work independently.
  • Strong communication and interpersonal abilities, capable of fostering positive relationships with staff at all levels.
  • Proven leadership skills, with experience in managing and motivating a team.
  • Effective problem-solving and decision-making capabilities.
  • High ethical standards and reliability.

About Us

We provide a variety of benefits, including participation in the NHS pension scheme, eye-care vouchers, and discounts on health services.

Disclosure and Barring Service Check

Please be aware that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Disclosure and Barring Service to verify any prior criminal convictions.