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Debt Advisor

2 months ago

Grantham, Lincolnshire, United Kingdom Totemic Full time

About Us

Totemic Holdings is a leading provider of debt advice and solutions. We are committed to delivering exceptional customer service and making a positive impact on people's lives.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Debt Advisor. As a Debt Advisor, you will be responsible for engaging with clients to understand their financial circumstances, providing advice on debt solutions, and creating sustainable budgets.

Key Responsibilities

  • Provide exceptional customer service to clients via telephone, email, and live chat
  • Conduct thorough financial assessments to identify suitable debt solutions
  • Develop and implement personalized debt management plans
  • Build and maintain relationships with clients to ensure long-term success
  • Stay up-to-date with industry developments and best practices

Requirements

  • Experience in a customer-facing role, preferably in the financial services industry
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic numeracy and literacy skills
  • Desire to help others and make a positive impact

What We Offer

As a Debt Advisor at Totemic Holdings, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary, comprehensive training, and opportunities for career growth and development.

Benefits

  • Free on-site parking at all office locations
  • Cycle to work scheme
  • Access to our 24/7 Employee Assistance Programme
  • Dedicated Wellbeing Champions across the business
  • Wellbeing rooms at all office locations
  • Company pension
  • Company-wide clubs and groups, including running club and football team