Residential Property Manager

4 weeks ago


Leatherhead, Surrey, United Kingdom Property Management Recruitment Full time
Job Overview

We are seeking a highly skilled and customer-focused Resident Manager to join our Property Management Recruitment team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless resident living experience.

Key Responsibilities:

  • Conduct viewings and manage the reservation process to optimize occupancy.
  • Communicate effectively with residents, prospective customers, and internal stakeholders.
  • Ensure an excellent experience for residents from inquiry through to move-in and long-term tenancy.
  • Drive customer satisfaction across various platforms.
  • Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
  • Complete check-in and check-out reports using Inventory Base.
  • Inspect properties to ensure maintenance standards are met, reporting any issues.
  • Manage the move-out process, including deposit release through the TDS Custodial scheme.
  • Accurately report activities in line with company processes and policies.
  • Ensure precise data entry in Yardi.

Requirements:

  • ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable).
  • Proven experience in delivering excellent customer service within lettings or property management.
  • Strong computer skills, particularly with Microsoft Office and industry-related systems like Yardi, RentCafe, and Hubspot.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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