Residential Property Manager
4 weeks ago
We are seeking a highly skilled and customer-focused Resident Manager to join our Property Management Recruitment team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless resident living experience.
Key Responsibilities:
- Conduct viewings and manage the reservation process to optimize occupancy.
- Communicate effectively with residents, prospective customers, and internal stakeholders.
- Ensure an excellent experience for residents from inquiry through to move-in and long-term tenancy.
- Drive customer satisfaction across various platforms.
- Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
- Complete check-in and check-out reports using Inventory Base.
- Inspect properties to ensure maintenance standards are met, reporting any issues.
- Manage the move-out process, including deposit release through the TDS Custodial scheme.
- Accurately report activities in line with company processes and policies.
- Ensure precise data entry in Yardi.
Requirements:
- ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable).
- Proven experience in delivering excellent customer service within lettings or property management.
- Strong computer skills, particularly with Microsoft Office and industry-related systems like Yardi, RentCafe, and Hubspot.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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