Residential Property Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Resident Manager to join our team at Property Management Recruitment. As a key member of our property management team, you will be responsible for ensuring a positive and seamless resident living experience.
Key Responsibilities:
- Conduct viewings and manage the reservation process to achieve optimal occupancy.
- Communicate effectively with tenants, residents, visitors, colleagues, and external stakeholders.
- Ensure an excellent experience for residents from inquiry through to move-in and long-term tenancy.
- Drive customer/resident satisfaction across various platforms.
- Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
- Complete check-in and check-out reports using Inventory Base.
- Inspect properties to ensure maintenance standards are met, reporting any issues.
- Manage the move-out process, including deposit release through the TDS Custodial scheme.
- Accurately report activities in line with company processes and policies.
- Ensure precise data entry in Yardi.
Requirements:
- ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable).
- Proven experience in delivering excellent customer service within lettings or property management.
- Strong computer skills, particularly with Microsoft Office and industry-related systems.
What We Offer:
As a Resident Manager at Property Management Recruitment, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our property management business.
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