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IT Support Specialist

2 months ago

Reigate, Surrey, United Kingdom Experis - ManpowerGroup Full time
Job Description

We are seeking a skilled IT professional to join our team as a Desktop Engineer. In this role, you will be responsible for providing top-notch support to our clients, ensuring their desktop and application needs are met.

Key Responsibilities
  • Hardware Support: Proficient in supporting a wide range of hardware devices, including laptops, desktops, tablets, and printers.
  • Operating System Support: Experienced in supporting Windows 10/11, Virtual Desktops, Active Directory, and related components.
  • Network Infrastructure: Skilled in troubleshooting corporate networks and infrastructure.
  • Application Support: Adept at supporting a variety of desktop applications in a corporate environment and understanding their interaction with ICT systems.
  • Deployment Technologies: Familiar with Windows deployment technologies.
  • Customer Service: Proven ability to provide desktop and application support, including remote assistance to end users.
Requirements
  • Corporate Knowledge: Understanding of corporate networks and firewalls, with awareness of their impact on field support.
  • Staff Support: Experience supporting diverse staff levels with varying ICT competencies.
  • Asset Management: Familiar with asset management and redundant IT equipment processes.
  • Security: Knowledge of disk encryption software.
  • Communication: Demonstrated exceptional customer service skills, excellent written and verbal communication skills, and strong problem-solving skills.
  • Certifications: ITIL V3 Foundation certification or equivalent is advantageous.

What We Offer

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.