Groups Coordination Specialist
3 weeks ago
About the Role
As a Groups Coordinator, you'll play a vital role in ensuring seamless group reservations from contract signing to operational delivery. You'll be the primary point of contact for clients, proactively addressing their needs and coordinating with internal teams to guarantee a smooth experience before guests arrive at any of our Clermont Hotel Group properties.
Your Responsibilities
- Collaborate closely with clients throughout the reservation process, from initial inquiry to final confirmation.
- Develop and maintain strong relationships with clients, understanding their specific requirements and exceeding their expectations.
- Prepare detailed group profiles and ensure all necessary information is communicated effectively to relevant departments.
- Coordinate with operations teams across various hotels to ensure smooth guest arrival and a positive experience.
- Maintain accurate records and documentation for all group reservations.
What We Look For
- Exceptional communication and interpersonal skills, with a customer-centric approach.
- A proactive and organized individual with strong attention to detail.
- Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
- Proficiency in Microsoft Office Suite, Opera PMS, and Opera Sales & Catering.
- Team player with a positive attitude and commitment to delivering exceptional service.
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