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Department Head

2 months ago

London, Greater London, United Kingdom Kurt Geiger Full time

About Kurt Geiger

Kurt Geiger is a leading luxury shoe and accessory retailer with a rich history dating back to 1963. Our company culture values individuality, diversity, and inclusion, and we strive to create an inclusive workplace where everyone can thrive.

Our Business

We operate a network of luxury stores and concessions across Europe, offering a wide range of high-end footwear and accessories. Our stores are known for their exceptional customer service, and we are committed to providing an outstanding shopping experience for our customers.

Job Summary

We are seeking an experienced Department Head to join our team at one of our flagship stores. As a Department Head, you will be responsible for leading a team of sales associates and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Customer Service
    • Ensure that customer service is of the highest standard at all times.
    • Be a role model for your team and the company in terms of service standards.
  • Team Management
    • Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service.
    • Develop and implement effective sales strategies to drive sales growth and improve customer satisfaction.
  • Store Operations
    • Ensure that all store operations are running smoothly and efficiently.
    • Manage stock levels, visual merchandising, and store maintenance to ensure a high-quality shopping environment.
  • Performance Management
    • Monitor and analyze sales performance and customer feedback to identify areas for improvement.
    • Develop and implement plans to address any issues and improve sales performance.

Requirements

  • Experience
    • Proven experience in a fast-paced retail environment, preferably in a luxury or fashion-forward brand.
  • Skills
    • Excellent customer service and communication skills.
    • Strong leadership and team management skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits

  • Competitive Salary
  • Generous Bonus Structure
  • Uniform Allowances
  • Enviable Discounts