Senior Technical Services Engineer
6 days ago
We are seeking a highly skilled and experienced Senior Technical Services Engineer to join our dynamic team. As a Senior Engineer, you will play a critical role in delivering top-tier IT solutions to our clients, ensuring the highest standards of service and support.
Key Responsibilities:- Technical Leadership: Provide expert guidance and mentorship to junior engineers, fostering a collaborative and innovative work environment.
- Escalated Client Support: Serve as a point of contact for key clients, addressing their technical needs and ensuring timely resolution of escalated issues.
- System Design and Implementation: Play a leading role in the design, implementation, and optimization of IT infrastructure and systems for clients, including network architecture, server deployment, telephony and cloud solutions.
- Project Management: Oversee and manage complex IT projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
- Continuous Improvement: Identify opportunities for process improvements, recommend best practices, and implement innovative solutions to enhance service delivery.
- Security Compliance: Ensure all IT systems and processes comply with relevant security standards and regulations, safeguarding client data and infrastructure.
- Documentation: Maintain comprehensive documentation of systems, processes, and procedures to support knowledge sharing and continuity.
The successful candidate will have a strong background in IT infrastructure, network administration, and system design, with a minimum of 5 years of experience in an MSP environment. Proficiency in a wide range of IT technologies, including Windows and Linux server environments, virtualization, networking, and cloud platforms, is essential. Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and implement effective solutions, are also required.
Glu Recruit LTD is an equal opportunities employer and is acting as a recruitment agent in the hiring of this role. We ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability.
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