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Service Controller

2 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Kemp Recruitment Full time
{"Job Title": "Service Controller", "Job Description": "Job Summary

Kemp Recruitment is seeking a skilled Service Controller to join our team. As a Service Controller, you will be responsible for handling customer inquiries, managing breakdowns, and coordinating with our engineering and transport teams to ensure seamless service delivery.

Key Responsibilities
  • Customer Service: Provide exceptional customer service through effective communication and problem-solving skills.
  • Breakdown Management: Manage breakdowns promptly and efficiently, ensuring minimal downtime for our customers.
  • Job Card Management: Update job cards on our internal database and allocate jobs efficiently to ensure timely completion.
  • Machine Availability: Verify the availability of machines and ensure their status is up-to-date in our systems.
  • Coordination: Collaborate with our engineering and transport teams to ensure the correct machines are delivered to customer sites.
Requirements
  • Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
  • Technical Skills: Proficiency with Microsoft Office Suite and general computer skills.
  • Communication Skills: Strong verbal and written communication abilities.
What We Offer
  • Career Growth: Opportunities for professional development and career progression within a leading national company.
  • Supportive Environment: A friendly and supportive team culture.

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "Company": "Kemp Recruitment"}