Service Controller Specialist
4 weeks ago
Our client, a leading national company in the Tool, Plant, and Powered Access hire industry, is seeking a dedicated Service Controller to join their team.
Key Responsibilities:- Handle customer inquiries and service requests via phone, email, and online systems.
- Manage breakdowns by coordinating with engineers and ensuring prompt attendance.
- Update job cards on the internal database and allocate jobs efficiently.
- Monitor machine availability and maintain accurate status updates in our systems.
- Collaborate with engineering and transport teams to ensure correct machine delivery to customer sites.
- Provide excellent customer service by communicating effectively with colleagues and providing a helpful point of contact.
- Industry experience in Plant, Powered Access, Tool, or Material Handling industries.
- Technical skills in Microsoft Office Suite and general computer proficiency.
- Strong verbal and written communication abilities.
- Organizational skills to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills to address and resolve service issues efficiently.
- Ability to work well within a team and support colleagues in achieving common goals.
- Career growth opportunities and professional development within a leading national company.
- A friendly and supportive team culture.
If this Service Controller role interests you or if you seek advice on your next career move, please contact Mia at Kemp Recruitment for further information.
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