**Workspace Manager

3 days ago


Cambridge, Cambridgeshire, United Kingdom Fora Space Limited Full time

About the Role

We are seeking an exceptional General Manager to join our team at Fora Space Limited. As a key member of our management team, you will be responsible for the overall performance and success of our workspace.

Key Responsibilities

  • Member Experience: Create an exceptional building environment that supports members' personal and professional needs. Ensure that building teams exceed member experience service expectations, providing outstanding service and hospitality.
  • Team Management: On-site team management, including arranging daily plans and schedules, overseeing opening and closing procedures, conducting morning meetings and monthly team meetings. Manage the building rota, incorporating leave and absence, and conduct disciplinary/formal investigations as directed by the People team.
  • Financial Awareness: Have a good understanding of financial processes, including invoicing and P&L's.
  • Customer Service: Provide exceptional customer service, with a focus on delivering a high-quality experience for members and guests.
  • Line Management and Resourcing: Line manage and resource the building team, including conducting interviews for available roles within the building.

Requirements

  • Customer Service Experience: Proven experience in customer-facing roles, with a focus on delivering exceptional service.
  • Team Management: Experience of managing a team, including coaching and developing talent.
  • Financial Awareness: Good understanding of financial processes, including invoicing and P&L's.
  • MS Office: Proficient in MS Office, particularly Word and Excel.

What We Offer

  • Competitive Salary
  • Bonus Scheme
  • Health Shield
  • 28 Days Holiday
  • Deliveroo Lunch Vouchers
  • Cereal and Fruit Provided


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