Customer Service Representative

3 weeks ago


Oxford, Oxfordshire, United Kingdom Tripadvisor Full time
About the Role

We are seeking a highly skilled and customer-focused Escalation Resolution Associate to join our team at Tripadvisor. As a key member of our customer support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, chat, and email
  • Resolve customer complaints and issues in a fair and timely manner
  • Utilize software tools to navigate customer accounts, research, and review policies
  • Communicate effectively with customers to understand their needs and provide solutions
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • Fluency in Spanish and good command of English
  • Minimum of six months of experience in customer service in an office or call centre setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Previous experience in a call centre or customer-facing role
  • Experience working with multiple software tools and systems
  • Ability to work in a team environment and contribute to team goals


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