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Breakfast Operations Manager
2 months ago
Klarent Hospitality is seeking a skilled Breakfast Manager to lead our breakfast service team and deliver exceptional guest experiences.
Key Responsibilities:- Manage the breakfast service team to ensure exceptional levels of customer service and compliance with brand standards.
- Recruit, train, and develop team members in product service, knowledge, and legal requirements.
- Work closely with the breakfast chefs and kitchen team to ensure service standards are met.
- Manage guest queries in a timely and efficient manner.
- Work within budgeted guidelines for equipment and payroll.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Incentivise team members to maximise sales and revenue.
- Carry out annual and mid-year appraisals with team members.
- Evaluate guest satisfaction levels and implement continuous improvement.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Be environmentally aware and assist other departments as needed.
- Passionate and willing to learn.
- Positive attitude and ability to make guests smile.
- Genuinely friendly and caring, with excellent interpersonal and communication skills.
- Ambitious and hard working, with good organisational and time management skills.
- Experience of managing people and developing teams, with a proven track record of success.
- Ability to lead from the front and work under pressure.
- Resilient, creative, and able to multitask.
- Passion for food and delivering exceptional customer experiences.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
We offer excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio.