Digital Services IT Support Specialist
2 weeks ago
The University of Cambridge is seeking a highly skilled and proactive IT Support Specialist to join our Digital Services team. As a key member of our team, you will be responsible for providing exceptional IT support to our users, ensuring that they receive timely and effective assistance with their technical queries.
Key Responsibilities:- Provide first and second-line IT support to users, both remotely and on-site.
- Lead the IT Helpdesk Team, offering direction, support, and guidance to ensure excellent customer service.
- Act as the initial point of contact for IT issues and problems encountered by users.
- Proactively assign support tickets and communicate with the team to ensure efficient resolution of issues.
- Identify and implement improvements to procedures and standards for customer service and service desk processes.
- Previous experience working in an IT helpdesk or IT support services environment, with a strong understanding of incident and problem management life cycles.
- Ability to take the initiative to plan work priorities and react swiftly to changing priorities.
- Excellent communication skills to communicate technical issues with users at all levels.
- Exceptional troubleshooting skills to resolve routine and complex technical issues.
- Good working knowledge of computer hardware, software, and client-server environments.
The University of Cambridge is committed to equality, diversity, and inclusion. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.
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Digital Collections Specialist
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Digital Collections Specialist
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Digital Collections Specialist
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Cambridge, Cambridgeshire, United Kingdom Digital Preservation Coalition Full timeKey ResponsibilitiesThe successful candidate will be responsible for supporting the Archival Management System, including ArchiveSearch, across Cambridge University libraries. This will involve working with colleagues in the Archive and Modern Manuscripts and Digital Initiatives departments to maintain the system and develop its use and application to meet...
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Digital Preservation Specialist
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Digital Preservation Specialist
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