Night Shelter Operations Manager
1 week ago
Job Title: Night Shelter Manager
Job Summary:
We are seeking a highly skilled and compassionate individual to join our team as a Night Shelter Manager. As a key member of our operations team, you will be responsible for the day-to-day management of our night shelters in West and Southwest London.
Key Responsibilities:
- Operational Management: Oversee the smooth operation of our night shelters, ensuring a safe and welcoming environment for our guests.
- Guest Support: Provide exceptional support to our guests, including welcoming and inducting new guests, maintaining guest attendance records, and responding to any situations or emergencies that arise.
- Volunteer Management: Support and develop our volunteer teams, ensuring they have the necessary resources and training to provide excellent service to our guests.
- Communication: Maintain clear lines of communication with colleagues, including Overnight Project Workers, Caseworkers, and Operations Manager.
- Reporting: Accurately report observations, interactions, concerns, and actions with guests to their caseworker using written reports.
- Van Management: Ensure the shelter van is kept well-organized and stocks are well-maintained.
- Team Support: Support the casework team with practical tasks related to guests' day-to-day activities as requested.
Person Specification:
- Essential:
- Valid driver's license and willingness to drive the shelter van.
- Commitment to providing an excellent service and interacting with shelter guests in a positive and respectful manner.
- Understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner.
- Ability to work as part of a team and be a supportive team member. Confidence in dealing with challenging behavior.
- Excellent written and verbal communication skills. Ability to carry out manual handling tasks.
- Understanding of and commitment to Equal Opportunities.
- Desirable:
- Experience working within the homelessness sector or with similarly vulnerable people.
- Ability to speak additional languages, including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
- Lived experience of homelessness.
- Understanding and value of trauma-informed care.
- Relevant training certificates (First aid, health & safety, fire safety, conflict de-escalation).
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