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Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeJob SummaryWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS...
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Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeAbout the RoleWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS...
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Administrative Assistant
2 weeks ago
Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeAbout the RoleWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS...
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Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeAbout the RoleWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS...
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Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeAbout the RoleWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow SET CAMHS clinic, working for the SET CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS...
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Administrative Assistant
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Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeJob SummaryWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow CAMHS clinic, working for the CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS Foundation...
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Administrative Assistant
1 month ago
Harlow, Essex, United Kingdom NELFT North East London Foundation Trust Full timeJob SummaryWe are seeking an experienced administrator to join our dynamic multi-disciplinary team based in Harlow CAMHS clinic, working for the CAMHS Service.NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS Foundation...
CAMHS Administrative Coordinator
2 months ago
Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Job Overview
We are looking for an experienced Band 3 administrator to join our dynamic multi-disciplinary team within the SET CAMHS clinic, contributing to the SET CAMHS Service.
NELFT is a well-established provider of mental health services for children and young people, already delivering these services in multiple London boroughs. It is also recognized as one of England's largest NHS Foundation Trusts.
Main Responsibilities
Desirable Skills:
- Utilizing Systmone database or similar to analyze patient information and update records as necessary.
- Performing general administrative tasks, including the preparation of patient correspondence, managing incoming/outgoing mail, handling emails and queries via telephone and post, photocopying, and filing.
- Collaborating with team members, including clinicians and senior management.
- Proficiency in Microsoft applications such as email, Excel, and Word.
- Engaging directly with service users and their families in both telephone and face-to-face interactions.
- Experience in an administrative role within the NHS, education, social care, or a similar environment.
Essential Skills:
- Strong organizational and administrative capabilities.
- Excellent telephone etiquette and customer service skills.
- A minimum of 2 years of administrative experience.
- A friendly demeanor and adaptable mindset.
- Ability to prioritize tasks and work effectively under pressure.
About NELFT's SET CAMHS
NELFT's SET CAMHS caters to individuals aged 0-18 residing in the Southend, Essex, and Thurrock areas, offering services free of charge at the point of entry. The service also supports young people with special educational needs (SEN) up to the age of 25.
Any young person facing emotional wellbeing or mental health challenges, or any parent, guardian, professional, or educator of a child experiencing such difficulties, may access our services.
Working for Our Organization
Starting with NELFT:
NELFT places significant importance on ensuring new employees are properly welcomed and integrated into the Trust. All new starters will join the Trust on the first Monday of each month and will undergo a comprehensive induction lasting up to two weeks, which includes mandatory training, systems training, and the allocation of necessary equipment. New starters will also have the opportunity to meet the executive team, senior managers, and participate in various drop-in sessions focused on engagement, health, wellbeing, and key processes.
Probationary Period:
This position will be subject to a probationary period. Internal applicants are exempt from this period unless they are currently partway through a probationary period or are bank staff.
Certificates of Sponsorship:
While we are a registered sponsor organization, we are unable to offer sponsorship for all job roles. Please verify your eligibility under the UKVI points-based system.
Detailed Job Description and Main Responsibilities:
For more information about this role and working at North East London NHS Foundation Trust, please refer to the attached job description and person specification. We encourage you to review this closely when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role can be discussed during the interview stage.
Person Specification:
Qualifications:
Essential Criteria:
- NVQ Administration/Customer Service Level 3 or equivalent level of proven experience.
Desirable Criteria:
- Knowledge of Systmone.
Experience:
Essential Criteria:
- Experience working in a busy office environment.
Desirable Criteria:
- Experience in an NHS environment.
Skills:
Essential Criteria:
- Basic IT skills and awareness.
Qualifications:
Essential Criteria:
- Level 2 or equivalent standard of literacy and numeracy.
Benefits:
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
- A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long-term/chronic conditions, and LGBT staff.
- A commitment to supporting colleagues in achieving a work-life balance through flexible working opportunities and efforts to support working parents and carers. This has resulted in us being recognized as a 'Top 10 Family Friendly Employer' by the Working Families Charity.
- Proactive health and wellbeing support, including access to our employee assistance program, staff psychological support, individual wellbeing conversations, and a network of health and wellbeing ambassadors.
- Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working-friendly organization, we want to ensure that you can work in a way that is best for us, our patients, and yourself. Speak to us about how we might be able to accommodate a flexible working arrangement, whether that's a job share, part-time hours, or another flexible pattern.
