GP Receptionist
5 days ago
About the Role
We are seeking a highly motivated and organized GP Receptionist to join our dynamic team at Connaught Square Practice. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our GPs and patients.
Key Responsibilities
- Welcoming and assisting patients, ensuring a positive and friendly experience
- Managing patient queries and concerns in a professional and courteous manner
- Booking, cancelling, and amending appointments on SystmOne
- Monitoring patient flow and ensuring the appointment system accurately reflects patient arrivals
- Using judgment and communication skills to prioritize urgent consultations
- Explaining practice arrangements and formal requirements to new patients
- Answering phone calls and conveying messages in a timely manner
- Maintaining accurate records and logs
- Scanning patient correspondence and other papers into patient records
- Charging patients for private work and recording charges
- Monitoring repeat prescription requests and ensuring timely processing
- Alerting the Practice Manager to any complaints or potential issues
Requirements
- Excellent interpersonal and customer care skills
- Ability to work under pressure and have strong organizational skills
- Interest in working with people and in service of patients
- Ability to work independently and have self-motivation
- Good command of the English language, both spoken and written
What We Offer
We offer a supportive and dynamic work environment, with opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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