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Military Customer Support Specialist
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Military Customer Support Representative. As a key member of our customer support team, you will be responsible for ensuring the availability of engines and spares to support the UK Military's operations.
Key Responsibilities- Administer and track progress of on-site engine repairs throughout the Maintenance Centre process, acting as liaison for technicians.
- Administer and track progress of inter-site equipment repairs throughout the Repair Centre process, liaising with stakeholders to ensure commitments are met and any changes communicated promptly.
- Coordinate logistics requirements with internal and external stakeholders to ensure on-time delivery for both customer and internal requirements.
- Meet the commitments for delivery of products and services, ensuring adherence to the contract, internal strategy, and commercial policy.
- Support the Customer Support Manager in identification of additional sales opportunities and the preparation of quotations for additional contract services and equipment repairs.
- Participate in the Quality Management processes, proposing and implementing continuous improvement actions and process improvements.
- English and Maths GCSE grade 9-4 (A*-C)
- Excellent command of the English language, written and spoken
- Self-organized and able to manage multiple ongoing queries/actions/enquiries
- Communication and people skills
- MS Office especially Outlook, Word, Excel
- Customer relations
- SAP Knowledge desired
- Sales administration of contracts & customers in a complex business-to-business environment
- Aerospace industry experience desired
- 25 days holiday a year (plus bank holidays)
- Additional day for every 10 years' service
- Flexitime - where you can accrue up to your contractual hours
- Option to leave from 12:30 on Friday (role dependant)
- Hybrid working - on site 3 days per week from home 2 days (role dependant)
- On-site restaurant with daily £1.50 subsidy for lunch
- Costa coffee on site
- Generous 7% pension contributions (after 3 months)
- Health cash back scheme (after probation)
- Purchase of company shares (after 3 months)
- Annual bonus of up to 3%
- Company sick pay
- Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
- Ample free parking
- Green scheme
