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Front of House Receptionist

2 months ago

Oxford, Oxfordshire, United Kingdom Unite Students Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Team Member at Unite Students. As a key member of our front of house team, you will be responsible for providing a warm and welcoming service to our students, ensuring they feel valued and supported throughout their time with us.

Key Responsibilities
  • Provide exceptional customer service to our students, responding to their queries and concerns in a timely and professional manner.
  • Conduct flat viewings and inspections, showcasing our properties and highlighting their unique features and benefits.
  • Plan and deliver events and activities that enhance the student experience, promoting a sense of community and belonging.
  • Work collaboratively with our sales team to achieve sales targets and drive business growth.
What We're Looking For
  • A friendly and approachable individual with excellent communication skills, able to build rapport with students from diverse backgrounds.
  • A proactive and organized person, able to prioritize tasks and manage multiple projects simultaneously.
  • A team player who is comfortable working in a fast-paced environment and is able to adapt to changing circumstances.
What We Offer
  • A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
  • A range of benefits to support your health and wellbeing, including a Healthcare Cash Plan and an Employee Assistance Programme.
  • Enhanced family leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.