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EAP Telephone Counsellor

2 months ago

Glasgow, Glasgow City, United Kingdom HealthHero Full time
About the Role

We are seeking a skilled and experienced Telephone Counsellor to join our EAP Clinical Team at HealthHero. As a key member of our team, you will play a vital role in providing high-quality mental health support to clients via telephone and video calls.

Key Responsibilities
  • Conduct Initial Clinical Assessments and Triage of client needs, leading to appropriate clinical pathways.
  • Deliver a range of support services, including Booked Assessment Appointments, In The Moment Support, and Booked Single Sessions.
  • Carry out Risk Assessments and follow the Safeguarding and Risk Protocol process.
  • Manage a caseload of clients requiring Structured Counselling, depending on contractual hours and service needs.
  • Write accurate and concise clinical notes of all interactions.
Requirements
  • A minimum of 300+ clinical hours of experience.
  • Qualification as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
  • Excellent Assessment skills and ability to make sound Clinical decisions.
  • Strong clinical background, with good time management, clinical, communication, and organisation skills.
  • Ability to work under pressure and maintain client confidentiality.
Desirable
  • Previous EAP/telephone Counselling or time-limited assessment experience, ideally in a corporate environment.
Benefits
  • Full induction training programme.
  • 22 days leave, Bank holidays, and birthday off (pro-rata).
  • Supervision covered up to 2 hours per month (pro-rata).
  • Monthly 1-2-1's with your line manager.
  • 24/7 On Call support.
  • Auto-enrolment pension scheme.
  • Health Scheme and Employee Assistance Program.
  • Life insurance Scheme.

Please submit your application, including your most recent CV, employment history, and qualifications.