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Area Support Trainer
2 months ago
About the Role
We are seeking a highly motivated and experienced Area Support Trainer to join our award-winning training team at Hickory's Smokehouse. As a key member of our team, you will be responsible for coaching and developing a team of in-store trainers, as well as motivating and educating our front of house team.
Key Responsibilities
- Develop and deliver training programs to enhance the skills and knowledge of our in-store trainers and front of house team.
- Coach and mentor team members to achieve high standards of customer service and quality.
- Collaborate with the training team to design and implement training initiatives that meet the needs of the business.
- Conduct regular training sessions and provide feedback to team members.
- Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
Requirements
- Previous training or coaching experience in a similar role or supervisor role within a fast-paced or high-volume restaurant environment.
- Ability to motivate, coach, train and develop team members to Hickory's standard and culture.
- Passionate about delivering an amazing guest experience and pushing team members to reach their full potential.
- Welcoming, empathetic, and infectious personality.
- Drive to find grey areas, think outside the box and never give up on any team member.
- Ability to evaluate processes and come up with new ideas.
- Open and honest communication skills, experience of or the ability to give feedback.
- Ability to set and maintain the highest standards.
What We Offer
- Competitive pay
- 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This will increase to 50% discount for loyal service
- Be a part of the No.1 business in the "Top 100 Best Companies to work for in the UK 2022"
- Birthday reward - A meal on us for you and your friends every year
- Superb training & progression opportunities with The Hickory's Academy
- Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- FREE BBQ / Team food and authentic sodas while on shift
- Christmas Day off work every year
- Paid occasion days off (Wedding Day, Kid's first day at school, Moving into your first house and more)
- The Red Zone – Our pledge to work life balance.
- Enhanced paternity and maternity pay
- Up to £500 refer a friend scheme
- Chance to 'give a bit back' by joining our fundraising activities for Cash for Kids
- 24-hour access to our wellness programme
- Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South
- Amazing team parties
- Company Pension Scheme