Cleaning Operations Manager

1 week ago

Newton Abbot, Devon, United Kingdom ServiceMaster Full time

About the Area Manager Role:

We are seeking a highly skilled and experienced Area Manager to join our team at ServiceMaster. As an Area Manager, you will play a key role in delivering exceptional customer service and ensuring the operational delivery of our commercial cleaning contracts in the Taunton area and surrounding regions.

Key Responsibilities:

  • Regular site visits to meet with customers and monitor service delivery.
  • Recruitment and induction of cleaning staff, ensuring 100% absence cover and effective resource management.
  • Ensuring accurate and up-to-date Health and Safety records.
  • Actively managing 'At Risk' contracts using action plans to monitor service recovery.
  • Ensuring cleaning staff have the necessary equipment and training to perform their duties effectively, managing wages and stock budgets.
  • Activation of new contracts to ensure world-class service delivery from day one.
  • Maintaining operational standards and ensuring training records are up to date.

About You:

The successful candidate will have a proven track record of leading a team, customer service, and people skills in a multiple site service industry. You must have:

  • Integrity and a passion for delivering first-class customer service with a proactive approach to developing strong client relationships.
  • Experience of multiple site operations.
  • Excellent verbal and written communication skills.
  • Strong influencing skills, with the ability to prioritise and meet deadlines.
  • A clean driving licence.
  • A smart professional appearance.
  • A background in a service industry is preferable, but experience in the cleaning industry is not essential.
  • A clear Enhanced DBS check is a requirement for this role.

What You Will Get in Return:

A company vehicle, mobile phone, and iPad will be supplied, together with a competitive salary, commensurate with your experience, private health insurance after a successful probation period, performance-related bonus, and a contributory company pension scheme.

Job Requirements:

  • 40 hours per week, Monday to Friday.
  • Flexibility is needed owing to early morning and evening contracts.
  • A flexible attitude to working hours is expected and reciprocated.

Benefits:

  • Company pension.
  • Flexitime.
  • Health & wellbeing programme.
  • On-site parking.

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