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Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor at Steer Automotive Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities:
- Manage customer inquiries, complaints, and resolutions with professionalism and efficiency.
- Coordinate customer bookings and arrange seamless vehicle collections and returns.
- Maintain communication with our drivers, efficiently managing the transport diary to optimize logistics.
- Update insurance companies and ensure accurate records on computer systems and portals.
- Meet daily KPI targets to uphold service standards and operational efficiency.
- Assist in moving vehicles on the forecourt as and when required.
- Prepare job packs and perform associated administrative tasks with meticulous attention to detail.
About You
We are looking for a candidate with:
- Prior experience in a customer service-focused role.
- Strong multi-tasking abilities as well as being able to adapt to changing priorities.
- Proficiency in administration tasks, including MS Office applications, with a knack for quickly grasping new computer systems.
- Ability to work effectively within a team environment while also excelling in independent work.
- Self-motivated with a proactive attitude towards problem-solving.
- Good knowledge of the local area for efficient transport logistics.
- Valid driver's license (ideally clean).
What We Offer
As a Customer Service Advisor at Steer Automotive Group, you will have the opportunity to work in a dynamic and growing business, with a reputation for delivering high-quality service and customer satisfaction. You will be part of a team that is passionate about delivering exceptional customer experiences and is committed to excellence in all aspects of our business.
