Meetings and Events Coordinator

4 weeks ago

London, Greater London, United Kingdom The Londoner Full time

About The Londoner

Welcome to The Londoner, a hotel that embodies the essence of a chic boutique experience while boasting staggering scale and ambition. Our 15-floor masterpiece is situated in the heart of Leicester Square, where the city's four corners meet. We're seeking hospitality professionals whose unique talents and ambitions will drive them to excel in our guests' expectations and propel their own career potential in a company that recognizes and rewards.

Meetings and Events Manager Role

We're currently recruiting for a Meetings and Events Manager to support our Meetings and Events Operations team. Our team delivers high-end events and meetings in a luxury hotel environment, and we're looking for someone to join us in this exciting role.

Key Responsibilities

  • Under the guidance of the M & E Operations Manager, you'll ensure a deep understanding of service excellence standards within Meeting and Events and deliver an exceptionally high standard of guest experience.
  • You'll take full responsibility for assigned events and coordinate the team to fulfill all aspects of the function as per the function sheet.
  • You'll coordinate the setup of rooms and public areas in accordance with standards, ensuring rooms are maintained to 'show round' standards at all times when not in use.
  • You'll ensure all guests entering the event space are warmly welcomed and served as appropriate.
  • You'll implement the appropriate bar procedures for every event and ensure payment is taken for every drink where required.
  • You'll handle all guest complaints and feedback positively, seeking to resolve all issues where possible.
  • You'll create a cohesive and motivated Meeting and Events team for each event, ensuring morale and team spirit are maintained.

About You

  • You'll have in-depth knowledge of Meetings and Events Operations within a multi-million-pound hotel revenue operation in a 5-Star environment.
  • Excellent attention to detail, logistics, management, and leadership skills are essential for this role.
  • You'll have proven organizational skills, work well independently, and be confident in establishing rapport effectively.
  • You'll have a good command of English, both verbal and written.

Company Benefits

  • Competitive salary
  • 28 days' holiday per annum, including Bank Holidays, increasing with long service
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily
  • Recommend a Friend Scheme of up to £500 per friend recommended
  • Annual complimentary night stays within our hotels
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
  • Access to a discount platform for popular stores and outlets
  • Auto-enrolment into our company pension scheme
  • Regular social events across all hotels
  • Annual company recognition events held in January each year
  • Wellbeing champions across all our hotels
    • Access to our company doctor for medical appointments and occupational health support
    • Access to our online learning platform, Edwardian Academy
    • Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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