Community Engagement Officer

1 month ago

Stourbridge, Dudley, United Kingdom Mary Stevens Hospice Full time

About Mary Stevens Hospice

Mary Stevens Hospice is a leading provider of palliative and end-of-life care in the Black Country. Our mission is to provide a safe, compassionate environment where patients and their families can receive the highest quality care.

Job Summary

We are seeking a highly motivated and experienced Community Engagement Officer to join our team. As a Community Engagement Officer, you will play a key role in engaging with local communities, building relationships with stakeholders, and promoting the hospice's services.

Main Responsibilities

  1. Identify and establish relationships with community members, healthcare providers, and statutory and voluntary organizations to promote the hospice's services.
  2. Develop and deliver community engagement initiatives and projects that align with the hospice's strategic objectives.
  3. Act as a hospice ambassador, communicating information about the hospice and its services to local communities and organizations.
  4. Scope opportunities to work in collaboration with external organizations to deliver and collaborate on community engagement events and awareness programs.
  5. Monitor and evaluate activity and data to inform future engagement strategies.
  6. Lead on awareness campaigns with the Communications and Marketing Lead.
  7. Work alongside hospice colleagues to contribute to, support, and disseminate information for other events and activities.
  8. Communicate with internal colleagues about engagement events and activities.
  9. Actively engage in internal and external hospice community events, fundraising, awareness-raising activities, and public speaking opportunities about the hospice.
  10. Seek opportunities and training to understand developments in palliative and end-of-life care, death, dying, and bereavement.
  11. Represent Mary Stevens Hospice at external meetings as required.
  12. Attend local events representing the hospice, which take place throughout the Black Country, open days, engagement stand opportunities, and community events.
  13. Collect and collate data from events and community engagement initiatives, identifying opportunities for improvement.
  14. Prepare reports for monitoring processes for the Senior Leadership Team.

Person Specification

Essential

  • Effective communicator with excellent interpersonal skills, both verbal and written, in addition to a proactive approach to social media.
  • Experienced public speaker and delivering presentations.
  • A professional, positive, and confident manner.
  • Ability to manage various tasks and projects in a timely manner.
  • Excellent MS Office skills, including Word, Excel, PowerPoint, and Outlook.
  • Ability to develop a range of relationships, including people with lived experience, health and social care workers, voluntary and statutory sector.
  • Proven networking and community engagement skills.

Qualifications

Essential

  • Experience in a community engagement role.
  • Experience of working with community groups.
  • Valid driving license and access to a vehicle.

Desirable

  • Knowledge of local services.
  • Experience of working in a voluntary organization.
  • Knowledge of the health and social care sector.
  • Knowledge of palliative and end-of-life care, hospice movement, bereavement, compassionate communities, etc.
  • Educated to degree level or transferable experience.

Personal Qualities

Essential

  • Commitment to equality, valuing diversity, and inclusion, and understanding how this applies to own area of work.
  • Ability to work as part of a team and on own initiative.

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