Retail Customer Specialist

3 weeks ago

Scarborough, North Yorkshire, United Kingdom Pavers Shoes Full time

Join Our Team as a Retail Customer Specialist

Are you passionate about helping customers find the ideal products while achieving sales targets?

Do you have a friendly demeanor, a commitment to outstanding customer service, and enjoy working in a lively and engaging environment?

Become part of a thriving and profitable organization that prioritizes family values and sustainability, offering pathways for career advancement.

We foster a supportive, interactive, and positive workplace where your contributions are valued. In this role, you will help us maintain exceptional service standards, providing authentic and knowledgeable guidance on footwear care, handbags, and accessories tailored to customer needs.

While prior experience in retail or customer service is advantageous, the right mindset and approach are crucial. We provide thorough training and support to ensure your success. Our stores cultivate a family-like atmosphere, promoting a nurturing environment for learning, growth, and enjoyment.

Compensation, Hours & Benefits for Retail Customer Specialist:

  • Starting pay: £11.70 per hour (£9.60 per hour for younger candidates)
  • Pay increase following completion of retail induction stages: £12.05 per hour (£9.87 per hour for younger candidates)
  • Generous employee discount program
  • Increasing holiday entitlement
  • Company pension contributions
  • Access to the Pavers Foundation for grants and charitable initiatives
  • Opportunities through Pavers Academy for career development and learning
  • Wellbeing and financial support via RetailTRUST

Key Responsibilities as Retail Customer Specialist:

  • Deliver exceptional customer service
  • Provide expert advice on footwear care and accessories to meet customer needs and achieve daily performance targets
  • Exhibit self-awareness and take ownership of personal development
  • Collaborate effectively with team members while maintaining a positive attitude
  • Support store presentation, product placement, and stockroom organization

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